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Our Terms & Conditions shape how your account works

When you open an account with siap46 slot, you agree to the terms that govern deposits, withdrawals, gameplay and account security.

Deposit rules via DANA, OVO, GoPay, QRISWithdrawal verification and timingAccount access and closure policies
siap46 slot Our Terms & Conditions shape how your account works
CONTACT CHANNELS

How to reach us about your account or these terms

Team online

Live chat support

Open the chat widget in the bottom right of your account lobby. Our team responds Monday–Friday, 09:00–18:00 (Jakarta time) and weekends 10:00–16:00. For term clarification or account disputes, we prioritise responses within two hours.

Email escalation

Send formal requests or disputes to [email protected] with your account username and a detailed description. We acknowledge email within 24 hours and investigate term-related claims thoroughly before replying.

In-account notifications

Check your account inbox for announcements when we update terms. We always notify you before changes take effect, and you can review the full updated text on this page or request a copy via support.

SECURITY & DATA

How we handle your account data and privacy under these terms

Account verification

When you open an account, we collect your name, email, phone number and payment details. We verify identity before your first withdrawal to prevent fraud and comply with local regulations. This information stays encrypted in our systems and is never shared with third parties without your consent.

Login and session security

Your password is hashed and stored separately from your account profile. We use two-factor authentication (2FA) on request and enforce session timeouts after 30 minutes of inactivity on shared devices. If you suspect unauthorised access, contact support immediately and we'll freeze your account.

Withdrawal authentication

Before we process any withdrawal, we confirm your identity and verify the destination payment method matches your account records. Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 60 seconds once approved. Mismatched details are rejected automatically to protect you.

Cookie and tracking policy

We use cookies to remember your login session, language preference and gameplay history. These are functional cookies only — we do not track you across external websites. You can disable non-essential cookies in your account settings without losing access to core platform features.

Data retention and deletion

We retain your account data for three years after closure to comply with payment reconciliation laws. You can request a copy of your data or ask for anonymisation (where local law permits) by emailing support. We delete transaction records after seven years unless there is an active dispute.

Changes to these terms

We notify you by email and in-app alert at least 14 days before any material change to these terms. Continued account use after the change date means you accept the new terms. If you disagree, you may close your account without penalty before the effective date.

Questions about our terms and what they mean for you

Violations such as using multiple accounts, depositing from a shared payment method or fraudulent gameplay may result in account suspension or closure. We issue a warning via email first unless the breach is severe. Your account balance is forfeited upon closure for breach of terms, but you can appeal to support within 30 days.

No. Our terms prohibit multi-accounting. We detect duplicate accounts using IP address, device fingerprint and payment method cross-reference. If we find a second account linked to you, both are closed immediately and balances are forfeited.

You may withdraw your account balance at any time, subject to verification. We process withdrawals to DANA, OVO, GoPay and QRIS within one business day of approval. The first withdrawal requires identity verification; subsequent ones are faster. Minimum withdrawal is Rp 50,000.

Contact support within 14 days of the transaction with evidence (screenshot, transaction ID, payment method receipt). We investigate within five business days and issue a ruling. If unresolved, depends on local law — you may escalate to your payment provider (DANA, OVO, GoPay, QRIS) for chargeback.

The terms continue to apply after closure for three years regarding data retention, dispute resolution and liability limits. You cannot reopen a closed account; you must create a new one. Any outstanding balance disputes must be raised within 90 days of closure.

We accept DANA, OVO, GoPay, QRIS and bank transfer for deposits and withdrawals. Deposits from family members or shared accounts are prohibited. Each payment method must be registered in your personal name to comply with verification requirements and local regulations.

Yes. We update terms periodically and notify you by email and account alert at least 14 days before changes take effect. You can review the updated text on this page anytime. If you do not accept new terms, you may close your account penalty-free before the effective date.